Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@woklove.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for any return shipping cost.

You can always contact us for any return question at hello@woklove.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds policy

Our refund policy is as follows:

Cancel an order within the Cancellation Period described in paragraph 8:

a) If you have not already received the product, woklove.com will refund the amount you paid in respect of the order. The refund will be made promptly and at the latest within 14 fourteen days as from the date on which we received the notification of your cancellation of this contract. For this refund, we use the same methods of payment as you used in the original transaction.

b) If you have already received the product, you must return the product as soon as possible to the fulfiller and, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Documents. You are responsible for the cost of returning the product using a suitable tracked and insured shipment method.

If the Supplier does not receive the product back from you, we may arrange for collection of the product from your delivery address at your cost. woklove.com will refund or re-credit you for any sum that has been paid by you, or debited from your payment method for the goods.

You do not have the right to cancel the contract if, for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. You must only pay for any loss in value of the goods where this loss in value is a result of handling of the same by you, which was not necessary for the purpose of inspecting the quality, features and functionality of the goods.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping cost are not refundable.

WARRANTY

Mammafong® wok is warranted to the purchaser to be free from defects in material and workmanship at the time of purchase. Small cosmetic blemishes inherent to forging and hand finishing which do not affect the performance of the cookware are not covered. This warranty extends from the date of purchase to one year.

Warranty covers normal household use, but does not include damage from use in commercial establishments, abuse, neglect, abnormal wear, overheating, or any use not consistent with the directions included with the cookware. Defective cookware will be repaired or replaced at woklove.com’s option, free of charge, with a similar product or one of equal value if the defective product is no longer in production. Replacement with the same color cookware cannot be guaranteed. Please include your proof of purchase, mailing address and a brief note explaining the defect of the returned cookware.

The company reserves all rights for final explanation.

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